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PCS strengthens development team
PCS has demonstrated its continuing commitment to developing industry-leading software for publishers by strengthening its development team. ...more
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Walker appointed MD at Press Computer Systems
Press Computer Systems has appointed Philip Walker as Managing Director. ...more
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Should it become necessary for you to seek emergency assistance from Press Computer Systems staff outside of normal working hours, please telephone the appropriate specialist on one of these dedicated numbers:
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EDITORIAL/PRODUCTION
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07836 324201
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COMMERCIAL
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07836 324202
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HARDWARE
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07721 443909
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Please allow sufficient time for your call to be answered and continue to hold if you hear a "divert" message.
To overcome the service limitations of mobile communications, each telephone is equipped with a message service on which your name, the time, your company's name and the call back number should be left. If you have not received a response call within 15 minutes, please call again or contact one of the other numbers.
If your support contract does not cover the time when you experience a problem, you can still use this emergency facility, However, charges will be made at the prevailing standby rate which is currently £174 per hour. A minimum charge of one hour will always apply, although repeat calls dealing with the same problem will attract only a single cumulative charge.
Customers without any cover for the appropriate service may also use the emergency numbers above, however a minimum charge of £1,950 will apply to the handling of each incident, and any materials used in respect of hardware maintenance will also be charged. Please ensure you are able to provide a purchase order number to enable our emergency operative to help you.
Please confirm the fault details to PCS by e-mail or facsimile as soon as possible.
PRORITY 1
Total System down / unable to use.
PRORITY 2
Data or Program / Performance impaired threatening production or revenue.
PRORITY 3
Software defect causing loss of functionality.
PRORITY 4
General / cosmetic software defect or enhancement request.
Should you be experiencing either a priority 1 or priority 2 incident and you believe a resolution to the reported issue is not within the timescales you consider should be applicable in relation to the severity of the incident, an established escalation procedure exists with this support infrastructure. Simply re-contact the operative who you have been liasing with and ask them to alert either Alan Ramsay, Technical Manager (for Hardware issues), or Colin Bigmore, Customer Services Manager.
Please confirm the escalation details to PCS by e-mail or facsimile as soon as possible.
Colin Bigmore
Customer Services Manager
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